FAQ - Returns
What is your returns policy?
We accept returns within 28 days of your order being delivered.
Items must be returned unworn, unwashed, unaltered and in their original condition, with all tags and the Veyla return ribbon still attached. Items must be free from marks, makeup, fake tan, perfume, deodorant or any signs of wear.
What is the veyla returns ribbon?
Some Veyla pieces are sent with a return ribbon attached. This helps us make sure each item is only returned if it has not been worn.
If the return ribbon has been removed, broken or tampered with, or if the item shows signs of wear, we may be unable to accept the return unless the item is faulty.
How do I start a return?
Please email us at sales@veyla.co with your order number and reason for return. We will then send you the return instructions.
Please do not send your order back without contacting us first, as we may not be able to process unapproved returns.
Do you offer exchanges?
We do not currently offer direct exchanges. If you need a different size or colour, please return your item and place a new order.
When will I receive my refund?
Once your return has been received and inspected, we will email you to confirm whether your refund has been approved.
Approved refunds will be processed back to your original payment method. Please allow time for your bank or payment provider to process the refund.
Can I return an international order?
Yes, international orders can be returned within 28 days of delivery.
International customers are responsible for return postage, customs forms and any return-related duties, taxes or fees. Please mark the parcel as “returned goods” where applicable.
What if my item is faulty or incorrect?
If you receive a faulty or incorrect item, please contact us as soon as possible at help@veyla.co with your order number and clear photos of the issue.
If the item is confirmed to be faulty or incorrect, we will arrange a suitable solution.
FAQ - Orders
When will my order be processed?
Orders are usually processed within 1–3 working days. During busy periods or collection launches, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at help@veyla.co
We cannot guarantee changes once an order has been processed or dispatched.
Where is my order confirmation?
Your order confirmation will be sent to the email address used at checkout. Please check your junk or spam folder if you cannot see it.
If you still have not received it, contact us at help@veyla.co with your full name and order details.
FAQ - Shipping
Where do you ship?
We currently ship within the UK and to selected international countries.
If your country is not available at checkout, please contact us and we may be able to help.
How much is shipping?
UK Standard Delivery: £4.99
UK Express Delivery: £6.99
Free UK delivery on orders over [£75]
EU and international delivery rates are shown at checkout.
Do you ship internationally?
Yes, we ship to selected international countries.
International delivery times vary depending on the destination and customs processing.
Will I have to pay customs, duties or import taxes?
International orders may be subject to import duties, taxes or customs fees once the parcel reaches your country.
These charges are set by your local customs authority and are the customer’s responsibility. Veyla is not responsible for customs charges or delays.
FAQ - Sizing
Where can I find the size guide?
You can find the size guide on each product page. If you are between sizes contact us directly as it may depend on the stretch of the fabric
What if I am unsure about sizing?
Please contact us at help@veyla.co before ordering and we will help as much as possible.